Designing for Empathy in Conversational UI
Empathy is the first step to design any product because it is a skill that allows us to understand and share the same feelings that others feel. Through Empathy, we can put ourselves in other people's shoes and connect with how they might be feeling about their problem, circumstance, or situation. When we design products with Empathy in mind, we are making them usable and helpful.
In Today's episode, Shyamala Prayaga speaks with Romita Bulchandani about Designing for Empathy in Conversational AI.
Romita Bulchandani is a Transformational Life Coach and Founder of the Glitter For Soul. For 15 years, Romita served as a leader in Fortune 200 companies like The Walt Disney Company, Marriott International, and DaVita. She left her corporate dream job to live her dream life. The world is her house, and she is living a digital nomad life.
Through real-world experiences, wearing the shoes of customers and employees, Romita guides businesses by creating authentic Conversational AI experiences, combining her deep knowledge of Disney's world-class framework to create magical experiences and intelligence augmentation possibilities using AI.
She also coaches Conversational AI product, design, and Voice talent teams to combine strategic Empathy and AI Design to produce empathetic, meaningful, and value-creating conversations between AI-powered bots and humans. Leveraging her leadership experience, she also coaches teams on navigating and collaborating with operations, sales, brand management, training and development, and human resources teams to create and launch conversational AI services.
Starting with their own experiences, they end up discussing voice design strategies for the elderly population.
Tune in now!
Learn more about Romita and her work
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Follow Shyamala Prayaga at @sprayaga