Building Trust With Voice Interaction
The Future is Spoken presents Elaine Lee as this week's guest.
Elaine Lee is a designer specializing in artificial intelligence and machine learning, with a focus on ethical AI. She's currently a Principal Product Designer at Twilio on the AI team, and previously led the design of eBay's AI-powered shopping assistant on Facebook Messenger and Google Assistant.
Starting with their own experiences, they end up discussing building a trustworthy voice assistant
Tune in now!
Conversation Highlights:
- [00:01:32]: Elaine’s journey from Psychology to Product Design
- [00:02:37]: Elaine’s experience building conversational bots with eBay
- [00:05:20]: Twillio AutoPilot Platform
- Autopilot is a developer-centric tool to create conversational AI bots for various text and voice-based platforms,
- [00:08:17] Tips for building Natural Language System
- [00:10:56] Differences designing for chatbot vs Voicebots
- [00:18:19] Best practices for building trust with voice assistants and conversational AI bots
- [00:23:52] Disambiguations strategies to build trust
- [00:32:22] Expectations setting for building trust
- [00:41:54] Elaine’s advice for aspiring conversation and VUI designers
Learn more about Elaine at
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